We all know things can and (sometimes) do go wrong. But we are here to help.

At Law Debt Collection, we take every complaint very seriously and aim to resolve to the best of our ability and reach an appropriate resolution for all parties involved within a reasonable period of time.

Complaint process:

  1. If you are unhappy with your interaction with our company, please contact us as soon as possible and we will aim to investigate and where possible resolve the issue that you have.
  2. If you are still unhappy, please contact us via one of the following options and provide us with as much information as possible along with all supporting documents outlining what your complaint is. You may telephone us, email us, or complete a form from our Contact Us Page
    1. Phone – 0800 529 3328 or 09 267 8999
    2. Email –
    3. Completing an online form on our contact us page.
  3. Please note your reference number or quote number must be provided in the subject line of your email
  4. Once this information has been received we will match it up with your file and send the file through to the audit team to investigate on your behalf..
  5. We will confirm receipt of your email within 2-3 working days.
  6. Your complaint will then be assigned to a case manager to investigate and respond directly to you within 15 working days.
  7. If you still require further information or clarification on the matter, please do not hesitate in contacting your case manager on 0800 529 3328 between 8:30 AM – 5 PM NZT Monday-Friday (except public holidays).